Returns

 

We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order.

Please ensure the item(s) are in their original condition and packaging, with all tags attached.  We will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.

Please be advised that we cannot accept returns for lipsticks, lip balms or earrings due to hygiene reasons.

Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.

Exchanges: We only offer size exchanges on the same product. Where available. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with us at info@luscious-lingerie.co.uk

HOW TO RETURN YOUR ORDER

To return your product, you should mail your product to: 69 Bilsborrow Road, Manchester, GB, M14 7TH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service if returning high value items.

For any queries, please contact us at info@luscious-lingerie.co.uk